Fisher Educational Ltd, (trading as 10ticks), whose principal place of business is at: The Cube, Coe Street, Bolton, BL3 6BU, UK.
At Fisher Educational Ltd, we are committed to maintaining the trust and confidence of our visitors to our website and subscribers to our newsletters. In particular, we want you to know that Fisher Educational Ltd is not in the business of selling, renting or trading email lists with other companies and businesses for marketing purposes. Here you’ll find information on how we treat data that we collect from visitors to our website, or when someone subscribes to our newsletter.
Personal information means any information that may be used to identify you, such as, your name, title, email address, institution/school or mailing address. In general, you can browse our website without giving us any personal information.
There are additional activities on our site that require you to be registered. For example, to trial our subscription areas, to buy and use our products, to receive our newsletter and enter some of our competitions. As part of the registration process, we collect personal information. We use that information for a couple of reasons: to process orders, to tell you about things you've asked us to tell you about; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you're happy and satisfied.
We don't rent or trade email lists with other organisations and businesses.
We use our own in-house email tool and web-service to send you emails. We also use a third-party provider, MailChimp, to deliver the occasional newsletter. MailChimp can gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s privacy notice.
Occasionally we may ask you to take part in a survey using SurveyMonkey. Participation in surveys is voluntary, and you are under no obligation to reply to any survey you might receive from us. We use surveys to try to improve our service to you by finding out what you want and how we can improve. For more information, please see Survey Monkey’s privacy notice.
You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails. You can unsubscribe from your My Details on the website or by emailing info
For subscribers on the website and customers taking trials of our products we will send automated, sporadic emails on how to get the best from the system and reminders when a subscription is or has expired.
We may from time to time operate a "Tell a friend" service. This is a referral service, designed to make it easy for customers to recommend our website or offers to a friend, and is a two-step process. First, you send us the friend's name and email address, and secondly, we contact the friend, telling them who we are, and inviting them to take advantage of a particular offer, or to visit our website. When we contact your friend, we always advise them of your name and email address (so they recognise the offer as genuine) as you made the referral. We will not use your friend's details for any other purpose.
If you're aged 18 or under, you cannot register on our site. Your parents/guardian, tutors or teachers can create accounts for you from their own subscription/trial accounts.
Please note that we do not provide pupils with any means to communicate directly with each other. There are no chat rooms connected with our products and services.
We use Google Analytics to analyse traffic to this website in order to understand our visitors' needs and to continually improve our site for them. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. For example, we do not tie a specific visit to a specific IP address.
You are entitled to view, amend, or delete the personal information that we hold. All the personal information we hold can be viewed and amended in your My Details area on the website. We keep this information to the bare minimum. To delete this information email us at info
We retain personal information we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax or accounting requirements).
When we have no ongoing legitimate business need to process your personal information, or where you ask us to delete your information, we will delete it. We may have to retain and use personal information as necessary to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our terms and conditions.
Our policy is to automatically delete all pupil/child data from school accounts, tutor accounts and family accounts 12 weeks after expiry of a free trial or expiry of a subscription, where no renewal or pending subscription has been requested by that school, tutor or family. Please note that subscriptions are not automatically renewed at expiry.
Our legal basis for collecting and using the personal information will depend on the personal information concerned and the specific context in which we collect it. Ordinarily, we collect personal information from you either because it is needed to enable us to fulfil and perform our contractual obligations with you as regards the provision of our products and services, and/or where we have the consent of you to do so. We may also collect personal data where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms.
We use one way encryption password for teacher accounts, so no actual passwords are stored. We use strong encryption for student passwords as we need to let the teacher access these in case they are forgotten. Our website makes use of a SSL certificate to secure communication to and from our server. Our servers are regularly updated and monitored they also make use of a firewall.
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
If you have any questions or concerns about our collection, use or disclosure of your personal information, please drop us a line info
The data controller of your personal information is Fisher Educational Ltd which is registered with the Information Commissioner’s Office ("ICO") with registration number Z6274244.
This Privacy notice was last updated 24 August 2020.